vgd99's Privacy Policy — Your Information, Your Rights

vgd99 is a safe and reliable online betting and casino platform for players in Bangladesh. This privacy policy explains what information we collect when you use our website, how we use it, how long we keep it, and what rights you have. By using our platform, you voluntarily agree to the terms of this policy. If you have any questions or concerns, feel free to contact us at any time.

This policy applies only to vgd99's own website and services. We are not responsible for the privacy practices of any third-party websites or apps.

What Information Do We Collect?

vgd99 collects only the information that is essential for running our services smoothly. We may collect the following types of information:

1.1 Information You Provide

• Name and date of birth (for identity verification)
• Email address and contact details
• Residential address
• Account login details (username and password stored in encrypted form)
• Financial transaction details — such as deposit and withdrawal records via bKash, Nagad, Rocket, or Upay
• Identity document details required for age verification

1.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Log data showing which pages you visited and for how long
• Information collected through cookies and similar tracking technologies
• Gaming activity history (bet amounts, win and loss records)

1.3 Information Received from Third Parties

In some cases, we may collect limited information from trusted service providers for the purpose of identity verification or fraud prevention. This information is handled under the same strict privacy standards.

Purpose of Using Your Information

We use your information for the following legitimate purposes:

• Account Management: To create, maintain, and secure your vgd99 account.
• Transaction Processing: To complete deposit and withdrawal requests via bKash, Nagad, Rocket, or Upay.
• Identity and Age Verification: To confirm that all users are at least 21 years old.
• Fraud and Security: To detect suspicious activity and keep the platform and players safe.
• Customer Support: To respond to your complaints and questions and ensure 24/7 assistance.
• Responsible Gaming: To monitor the risk of excessive play and provide support where needed.
• Platform Improvement: To review user experience and improve the quality of our services.
• Legal Compliance: To meet all relevant legal and regulatory obligations.

We do not use your information for any purpose beyond those listed above. For marketing communications, we always act on the basis of your consent, and you may withdraw that consent at any time.

Data Storage and Security

vgd99 follows the highest industry standards to protect your data. Our security measures include:

3.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption — all data exchanged between your browser and our servers is secured.
• Passwords stored as encrypted hashes — no one can view your password directly.
• Regular security audits and Penetration Testing.
• Firewall and anti-DDoS protection measures.

3.2 Data Retention

We retain your information for as long as your account is active and thereafter for the period required by legal or regulatory obligations. Financial transaction records are generally required to be kept for an extended period. When information is no longer needed, it is securely deleted or anonymised.

3.3 Restricted Access

Only authorised staff who need your personal information to perform their duties can access it. All staff are bound by confidentiality agreements and receive regular security training.

Data Sharing Policy

vgd99 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, some information may be shared in the following limited circumstances:

• Service Providers: With trusted partner organisations for transaction processing (bKash, Nagad, Rocket, Upay), identity verification, or technical services, who are contractually bound to meet our strict privacy standards.
• Legal Obligations: When required as part of a court order, government directive, or other legal process.
• Fraud Prevention: At the request of authorities to assist in investigating financial crimes.
• Business Succession: In the event of a business merger or acquisition, provided the new entity is equally bound to uphold the same privacy standards.

Outside of the above circumstances, we will never share your information with any other party without your consent.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly — maintaining login sessions, security tokens, etc. Disabling these will prevent the website from working.
• Functional Cookies: To remember your preferences (such as language settings).
• Analytics Cookies: To understand which parts of the site are being used and how, helping us improve our services.

5.2 Managing Cookies

You can control cookies at any time by changing your browser settings. Please note that disabling certain cookies may affect the proper functioning of some platform features.

Your Rights and Choices

We believe you should have full control over your own information. You have the following rights:

• Right to Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccurate information in your records.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Object to Processing: The right to object to your information being used for marketing communications or other specific purposes.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.
• Right to Close Account: You may request to close your vgd99 account at any time.

To exercise these rights, contact our support team. We will respond to your request as quickly as possible.

Protection of Minors

vgd99's services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. Through our identity verification process, we ensure that no minor can access our platform.

If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has registered by mistake, please contact us immediately.

International Data Transfers

Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfers are secure and that your information is handled to the same high protection standards.

We only work with service providers who can ensure adequate data protection and who are bound by the necessary contractual obligations.

Changes to This Policy

We reserve the right to update this privacy policy as needed. For significant changes, we will:

• Send a notification to your registered email address.
• Clearly announce the changes on the website.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after changes are made will be considered your acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.

Contact Us

If you have any questions, concerns, or requests to access your information regarding this privacy policy, please contact us. Our dedicated support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week.

We give the highest importance to your right to privacy. We will try to respond to any request from you as quickly as possible. Thank you for trusting vgd99.